Unless there are extenuating circumstances, we aim to have your shoes back to you within 2 weeks of us picking them up [as of October 14, 2025].

If you have holes that not only go through the toe rubber (rand) of your shoe, but through the underlying fabric, we have no way to repair your shoes. Since we cannot repair the hole in the fabric, placing rubber over it will just result in an air pocket in your shoe. The shoe will

We are very hopeful to resole neutral shoes (e.g. moccasins, TC Pros, crack shoes) by the new year. Due to tariffs and backorders, we do not have the neutral lasts (molds) necessary to properly repair them. Putting the currents aggressive lasts we have in neutral shoes will warp the shape of the shoes and create